by admin with 28 comments

Jumia Kenya Contacts

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Please feel free to browse the various ranges below
All orders are processed via Jumia Kenya for the best possible customer service

We looked at the Jumia Online shopping store and what it is about in an earlier post.  You can read it here. Today we focus on the Jumia Kenya contacts for those who would like to contact customer care for one reason or the other.

Jumia Kenya Contacts

Jumia Kenya Contacts
Jumia Kenya Contacts

Jumia Kenya Phone Contacts

Use these numbers to call:


0700 000 990
0711 011 011

  • Customers can also send an email to
  • Affiliates and partners can send an email to
  • Suppliers should send an email to
  • The email address to be used by corporates is

Jumia Kenya Website

Visit the Jumia Kenya website through the link.

Jumia Kenya Facebook Contacts

You can reach them though their Facebook page by following this link.

Jumia Kenya Twitter Contacts

Another way of contacting  customer care is by sending a tweet through their twitter handle @JumiaKenya

Jumia Kenya Postal Address

Ecart services Kenya Limited,
P.O. Box 26106-00100,

The times to contact Jumia Kenya customer care is between 8.30am and 8.00pm Monday to Friday and 10.00am to 2.00pm on Saturdays.

See Also: How to contact Kilimall Customer Care representatives.

Do you have any question or query? We are here to be of help. Kindly leave a comment below. 

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Salehe Zungo

34 mins ago

I like Jumia Kenya. You are well stocked. I am in Dar es Salaam. I need to buy Flexogor gel from Jumia, Kenya. Please advise how can I pay and get it in Dar es Salaam, Tanzania?

Babra Moronge

34 mins ago

Hi, My name is Babra Moronge. my company is called Betba General supplies and i would like to sell my wigs via your site. i have all the necessary stock as well as proper documentation. how can i register as a seller? email me at, or call +254734351693/ 0780351693 Regards, Babra

Denis Kiprotich

34 mins ago

Hi, my is Denis kiprotich. I ordered a package last 17 days but haven't gotten any notification about it. I was informed that it will take approximately 14days. Am highly requesting any information about it. Thank you


34 mins ago

I placed order it was supposed to be here 16 till now no response waited to long what’s wrong?


34 mins ago

i ordered a school bag on 9th may and paid via ipay ltd till now have not yet received the order nor any communication yet i wrote to you via email to remind you still no response nothing ,help me get the order or refund my cash.


34 mins ago

Hi, my jumia app isn't working. Every time I get a message that 'can't load your content'. What could be the problem?

Monica Gaceri

34 mins ago

I placed an order on Monday last and you promised I'll receive my order on 25th may but till now I've not received anything or any response.

charles Njoroge

34 mins ago

hi am Charles Njoroge I paid for a wrist watch LG128 about one month ago but no reply

Douglas Mutwiri King’ua

34 mins ago

Good morning. My name is douglas and I have a Honda fit and I wish to partner with you in delivery job.


34 mins ago

I ordered a package on 16th of May and it was supposed to be delivered after 10 as promised but up to now i have not received my packaged, no communication, you are not even answering my calls. I am happy a second thought about using jumia next time.


34 mins ago

I placed an order on 13th and paid online,was supposed to receive on Saturday 15th but upto now no response!!! kindly help truck order no.303751131


34 mins ago

Hi am Rogers i would love to buy from you kindly advise me how to do so i mean payments mode


34 mins ago

Hi. order I have not received any SMS or any email kindly can you check on what happened

Carol senya

34 mins ago

morning I bought a TV a month ago but it has funny colours on the screen, how can u help?it has 2 years warranty

Asneth Kilwake

34 mins ago

Hi am Asneth and I ordered for the facial massage machine together with eye brow template but I only got the template and no machine. please communicate

john Maina

34 mins ago

I have an order that i don't know how far it has gone

Peris Wanjiru Kariuki

34 mins ago

Hi my name is Peris Kariuki from Nanyuki i placed an order on July 4 and on date 8 July you promised to deliver within 2 weeks.Till now there have not received the order or notification , am requesting any information about my order .Thank you


34 mins ago

Good Morning Jumia, My name is Rachael, I ordered fridge bruhm 140 double door (307293453) and it was brought without both door handles. Kindly assist and tell me when and how ill get those handles. Your transporter also confirmed the handles were missing. looking forward to hear from you soon.

Moses miru

34 mins ago

Not paid

Alex Kamau

34 mins ago

Hey Jumia, I ordered a sport watch promised to be delivered in two weeks but seems to be taking too long. From 2nd August till today 20th. Whats wrong

Daniel Njiru

34 mins ago

Be very careful on Jumia I bought a smartwatch they delivered something totally different. I contacted them and the said I could return it. I did so, at the Jumia Outlet at Kenyatta avenue. What is amazing their outlet claimed never to have received and Jumia will not refund. They steal from their customers period!


34 mins ago

I bought a smart watch online from jumia alongside some earphones but when I opened the smart watch, it only had the strap and no watch. My order number is 388631642. have tried calling through the contact numbers in vain. This is very unfair and unprofessional. What is the use of the strap to me. This is stealing from customers.


34 mins ago

I wish to purchase but the process is being declined


34 mins ago

Hallo I place an order in early July and and was told to collect by 23rd July but upto now no response. your mobile contacts never respond. A refund shall do better.


34 mins ago bethwel I ordered a package and was told to pay 380..on delivery..BT was sent a message..of 2160....what should I do?


34 mins ago

hello, i just won a spin wheel a phone how can i get it?


34 mins ago

My order 365711942. Was supposed to be delivered by 25-10-2019 but up to now I have not received the item.


34 mins ago

hello my name is joram.. i made an order on 19/09/2019 and was told to wait for 28 working days on or before 1st of November 2019 but no call or any communication.. i've tried to call your lines but no one picks up instead its being hanged much disappointed i've lost a client because of your actions

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